Someone who answers when it breaks.
Software does not sit still. Platforms ship breaking changes, certificates expire, plugins conflict. We keep yours running — whether we built it or not.
We take over the running of software you already have: security updates, backups, uptime monitoring, and fixes when something breaks. Monthly, cancel any time, and we will take on systems another team built. You get a named person, not a ticket queue.
Updated August 2026
Nothing announces itself.
How long each kind of failure runs before anyone notices.
Most sites do not break dramatically. They rot quietly.
A plugin update conflicts and the contact form silently stops sending. A certificate expires and browsers start warning people off. An OS release breaks a library and the app crashes on the newest phones. None of it announces itself — you find out when a customer mentions it, or when the enquiries stop.
So the job is mostly watching. We monitor uptime and errors, apply updates in a copy first, keep backups you could actually restore from, and fix things before you hear about them.
We take on software other teams built. That is most of this work, and we will tell you honestly what state it is in before you commit to anything.
What is covered.
Security updates
Core, plugins, dependencies. Tested in a copy first, so an update never takes the live site down.
Uptime and error monitoring
We know before you do, and usually before a customer does.
Backups you could restore from
Taken automatically and tested periodically. An untested backup is a hope, not a plan.
Fixes when something breaks
Bugs, broken forms, payment failures. A named person, not a queue.
Small changes
Copy edits, a new page, a price change. The things that stall for weeks because nobody owns them.
Speed kept in check
Sites get slower as content grows. We watch Core Web Vitals rather than waiting for rankings to slip.
OS and platform changes
Apple and Google ship breaking changes yearly. We keep apps working through them.
A monthly note
What we did, what we found, what needs deciding. Short, and in plain language.
What actually happens without cover.
Not theoretical. These are the things that go wrong on unmaintained software, and how you usually find out.
| What breaks | How long before you notice | What it costs |
|---|---|---|
| Contact form stops sending | Weeks — no error, just silence | Every enquiry in between |
| SSL certificate expires | Immediately, from your customers | Trust, and the day's traffic |
| Security patch missed | Until you are compromised | Data, reputation, disclosure |
| Plugin conflict after update | When someone tries to check out | Orders, for as long as it runs |
| Backups never tested | The day you need one | Everything since the last good copy |
| App breaks on new OS | Reviews, then removal | Your store listing |
What we look after.
Card lifecycle management still in production for Pakistan's largest payment switch.
E-commerce sites we built and continue to keep running for brands in Doha.
Documentation kept current, so you could move to another team without a hostage situation.
When you need this.
Whoever built it has gone
Agency moved on, developer left. The most common reason people call us, and entirely fixable.
Nobody knows if it is backed up
If you cannot answer that in one sentence, you do not have backups you can rely on.
Small changes take weeks
Because there is nobody whose job it is. A retainer turns a three-week wait into a change that happens this week.
It is business-critical
If a day offline costs real money, the cover costs less than the day.
How we work.
We look at what you have
Code, hosting, backups, what is out of date. You get an honest assessment first — including if we think you do not need us.
We fix what is urgent
Security holes, missing backups, anything already broken. Before any ongoing arrangement starts.
We set up monitoring
Uptime, errors, certificates, performance. So problems reach us rather than your customers.
We update on a schedule
In a copy first, then live. Monthly for most things, immediately for security.
We answer when you need us
A named person who knows your setup. Response times agreed upfront and in writing.
We report monthly
What we did, what we found, what needs your decision. One short page.
Frequently asked.
6 questions answered. Still have one? Reach out.
Yes, and that is most of this work. We start by reading the code and telling you plainly what state it is in. Occasionally the honest answer is that rebuilding costs less than maintaining, and we would rather say that than bill you monthly to prop up something unmaintainable.